This Privacy Policy explains how Trafaro ("we", "us", "our") collects, uses, shares and protects your personal information when you visit trafaro.com (the "Site") or enquire about our services. We respect your privacy and handle your information in accordance with applicable data protection and privacy laws.
Trafaro is responsible for the personal information we collect through the Site (sometimes called the "data controller"). We operate online and may work with clients and visitors in different countries. If you have any questions about this policy or about how we handle your information, please contact us at hello@trafaro.com.
We only use your personal information where we have a proper basis to do so under applicable law — such as your consent, our legitimate business interests, performing a contract with you, or complying with a legal obligation. Our main purposes are:
The Site uses cookies and similar technologies. Strictly necessary cookies keep the Site working and don't require consent. Where applicable law requires it, and with your consent, we also use analytics and advertising technologies — which may include the Meta (Facebook) Pixel and Google Ads / Google Analytics tags — to understand how visitors use the Site and to measure and improve our ad campaigns.
We will ask for your consent before any non-essential cookie is set where required, and you can change your choice at any time. You can also control cookies through your browser settings.
We never sell your personal information. We share it only with trusted third parties who help us run our business, and only as needed:
Because we and our providers (for example Google, Meta and Web3Forms) may operate in different countries, your information may be transferred to, stored in or processed in a country other than the one in which you are located. Wherever your information is processed, we take steps to ensure it remains protected in line with this policy and applicable law.
We keep your personal information only for as long as necessary for the purposes set out above. Enquiry and prospect data is generally kept for up to 24 months from your last contact, unless you become a client, in which case we retain data for the duration of our engagement and for as long as required afterwards to meet legal, tax and accounting obligations. We then securely delete or anonymise it.
Depending on the country you live in, you may have some or all of the following rights over your personal information:
To exercise any of these rights, email hello@trafaro.com. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority — though we'd appreciate the chance to resolve your concern first.
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We provide marketing services to clinics. We do not collect, host or process patient health records or clinical data. The only information we handle is the contact details a person submits through a marketing enquiry form.
Our Site and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
The Site may link to third-party websites or tools (such as our booking tool). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The "last updated" date at the top shows when it was last revised. For any privacy question or request, contact us at hello@trafaro.com.